Westpac POS Code 38

A POS message of 38 on your Westpac device means: Allowable PIN tries exceeded. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 38

In this article, we’ll look at why you’re seeing the code 38 on your Westpac terminal and the next steps you can take.

What is a Response Code 38?

The response code 38 from Westpac means that the allowable number of attempts to enter the correct PIN has been exceeded. This means that the customer has tried to enter their PIN too many times and the transaction cannot be completed. There is no soft decline option available for this response code, which means that the transaction cannot be approved even if the customer tries again. There are no additional reasons given for this response code, so it is solely based on the number of PIN tries.

In simple terms, if you try to enter your PIN too many times when making a transaction with Westpac, you will receive response code 38. This means that you have exceeded the maximum number of attempts allowed to enter the correct PIN, and the transaction cannot be completed. Even if you try again, the transaction will still be declined. There are no other reasons for this response code, so it is important to remember your PIN and enter it correctly to avoid any issues with your transactions.

What do I do?

When the POS operator sees Response Code 38, it means that the allowable number of PIN tries for the transaction has been exceeded. In this case, the operator should inform the customer that their PIN attempts have been exhausted and ask them to try again later or use an alternative payment method. The operator should also ensure that the customer’s card is not retained by the terminal and that it is returned to them. If there are no additional reasons provided for the decline and no soft decline option available, the operator should follow standard procedures for handling declined transactions and provide any necessary assistance to the customer.

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If you need more information on how to deal with a response code of 38 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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