Westpac POS Code 39

A POS message of 39 on your Westpac device means: No credit account. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 39

In this article, we’ll look at why you’re seeing the code 39 on your Westpac terminal and the next steps you can take.

What is a Response Code 39?

The response code 39 from Westpac means that the customer does not have a credit account. This means that the customer does not have a credit card or any other form of credit with Westpac. Therefore, the transaction cannot be processed using credit. There is no soft decline option available for this response code, which means that the transaction cannot be retried or approved in any way. Additionally, there are no other reasons provided by the merchant for this response code.

What do I do?

When the POS operator sees Response Code 39, it means that the customer does not have a credit account with Westpac. The next steps the operator should take are to inform the customer about the issue and suggest alternative payment methods, such as using a debit card or cash. They should also check if there are any additional reasons for the decline, but in this case, there are none. It is important for the operator to handle the situation politely and assist the customer in finding a suitable payment option.

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If you need more information on how to deal with a response code of 39 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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