Westpac POS Code 42

A POS message of 42 on your Westpac device means: No universal account. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 42

In this article, we’ll look at why you’re seeing the code 42 on your Westpac terminal and the next steps you can take.

What is a Response Code 42?

The response code 42 from Westpac means that there is no universal account. This means that the credit account does not exist at the issuing bank. It is similar to the response code 14. There are no additional reasons provided for this merchant.

In simple terms, this response code indicates that the person trying to make a transaction does not have a valid credit account with the bank. It could be because they don’t have an account at all or because their account has been closed or suspended. This can happen for various reasons, such as insufficient funds or fraudulent activity. It is important for the person to contact their bank to resolve the issue and find out why their account is not recognized.

What do I do?

When the POS operator sees Response Code 42, it means that the customer’s credit account does not exist at the issuing bank. The next steps the operator should take are to inform the customer about the issue and ask for an alternative payment method. They should also check if the customer has entered the correct credit card information and try processing the transaction again. If the problem persists, the operator should advise the customer to contact their bank to resolve the issue with their credit account. It is important to note that Response Code 42 is similar to Response Code 14, which also indicates a problem with the credit account.

Official Website

If you need more information on how to deal with a response code of 42 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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