Westpac POS Code 51

A POS message of 51 on your Westpac device means: Not sufficient funds. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 51

In this article, we’ll look at why you’re seeing the code 51 on your Westpac terminal and the next steps you can take.

What is a Response Code 51?

The response code 51 from Westpac means that the transaction was declined because there were not enough funds in the customer’s account. This is known as a “soft decline,” which means that the customer can try again later when they have enough money in their account. There are no other reasons given for this decline, so it is solely due to insufficient funds.

In simple terms, if a customer tries to make a payment or purchase using their Westpac account and they don’t have enough money in their account, the transaction will be declined with response code 51. This is a soft decline, meaning they can try again later when they have enough funds. There are no other reasons for this decline, so it’s important for the customer to make sure they have sufficient funds in their account before making any transactions.

What do I do?

When a POS operator sees Response Code 51 from Westpac, it means that the customer does not have enough funds in their account to complete the transaction. This is known as a “Not sufficient funds” error. In this case, the decline is considered “soft,” which means the customer may still have the option to complete the transaction if they provide an alternative payment method or resolve the issue with their bank. The operator should inform the customer about the insufficient funds and suggest trying another payment method or contacting their bank to resolve the issue. There are no additional reasons provided for this decline, so the focus should be on resolving the insufficient funds problem.

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If you need more information on how to deal with a response code of 51 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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