Westpac POS Code 57

A POS message of 57 on your Westpac device means: Transaction not permitted to cardholder. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 57

In this article, we’ll look at why you’re seeing the code 57 on your Westpac terminal and the next steps you can take.

What is a Response Code 57?

The response code 57 from Westpac means that the transaction is not allowed for the cardholder. This could be due to various reasons, such as insufficient funds, suspicious activity, or the card being blocked for certain types of transactions. In simple terms, it means that the cardholder is not allowed to make the specific transaction they are trying to make.

In this case, there is no additional reason provided for the decline. It could mean that the transaction was declined solely because it is not permitted for the cardholder, without any other specific factors contributing to the decline. It is important for the cardholder to contact their bank or financial institution to understand the exact reason for the decline and to resolve any issues that may be causing the transaction to be declined.

What do I do?

When a POS operator sees Response Code 57, which means “Transaction not permitted to cardholder” for a Westpac merchant, they should take the following steps:

1. Verify that the cardholder is the rightful owner of the card.
2. Check if the card has expired or is damaged.
3. Ensure that the transaction amount does not exceed the card’s limit.
4. Confirm that the card is not blocked or restricted by the card issuer.
5. If everything seems fine, ask the cardholder to contact their card issuer for further assistance.
6. If the issue persists, advise the cardholder to try an alternative payment method or contact their bank for more information.

Remember, it is important to prioritize the security and protection of the cardholder’s account and follow the necessary steps to resolve any issues.

Official Website

If you need more information on how to deal with a response code of 57 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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