Westpac POS Code 58

A POS message of 58 on your Westpac device means: Transaction not permitted to terminal. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 58

In this article, we’ll look at why you’re seeing the code 58 on your Westpac terminal and the next steps you can take.

What is a Response Code 58?

The response code 58 from Westpac means that the transaction is not allowed to be processed through the terminal. This could be due to various reasons, such as the type of transaction not being supported by the terminal or the merchant not having the necessary authorization to perform the transaction. In simple terms, it means that the payment cannot be completed using the current method or device.

There are no additional reasons provided for this merchant. This means that the specific details or circumstances that led to the transaction not being permitted are not specified. It is important for the merchant to contact Westpac or their payment processor to understand the exact cause of the decline and to explore alternative payment options or solutions.

What do I do?

When the POS operator sees Response Code 58, which means the transaction is not permitted to the terminal, they should take the following steps:

1. Check if the terminal is functioning properly and connected to the network.
2. Verify if the transaction is within the allowed limits set by the merchant or card issuer.
3. Ensure that the card being used is valid and not expired.
4. If everything seems fine, advise the customer to contact their card issuer or bank for further assistance.
5. If the issue persists, try processing the transaction on a different terminal or using an alternative payment method.
6. If none of the above steps resolve the issue, contact the merchant’s support or technical team for further guidance.

Remember to communicate with the customer throughout the process and provide any necessary assistance or information.

Official Website

If you need more information on how to deal with a response code of 58 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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