Westpac POS Code 59

A POS message of 59 on your Westpac device means: Suspected fraud. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 59

In this article, we’ll look at why you’re seeing the code 59 on your Westpac terminal and the next steps you can take.

What is a Response Code 59?

The response code 59 from Westpac means that there is a suspicion of fraud related to the transaction. This code indicates that the payment has been declined due to the possibility of fraudulent activity. There is no soft decline option available for this response code, meaning that the transaction cannot be approved even if the customer provides additional information or verification. There are no other additional reasons provided by the merchant for this response code.

In simple terms, if a customer tries to make a payment and receives response code 59 from Westpac, it means that the bank suspects that the transaction may be fraudulent. This could be due to various reasons, such as unusual activity or suspicious details associated with the payment. Unfortunately, in this case, the transaction cannot be approved even if the customer tries to provide more information or proof of legitimacy. The merchant does not provide any other reasons for this response code, so it is solely based on the suspicion of fraud.

What do I do?

When a POS operator sees Response Code 59, which indicates suspected fraud, they should take the following steps:

1. Immediately notify the merchant, Westpac, about the Response Code.
2. Suspend the transaction and do not proceed with the sale.
3. Gather any relevant information about the transaction, such as customer details or any suspicious behavior.
4. Contact the appropriate fraud prevention department or hotline provided by Westpac.
5. Follow any instructions or protocols given by Westpac to report the suspected fraud.
6. Cooperate with any further investigation or verification processes required by Westpac.
7. Do not attempt to override or force the transaction through the system.
8. Inform the customer about the suspected fraud and advise them to contact their bank or credit card provider for further assistance.
9. Document all the details of the incident for future reference or potential investigation.

It is crucial to prioritize customer safety and protect against potential fraudulent activities.

Official Website

If you need more information on how to deal with a response code of 59 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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