Westpac POS Code 6

A POS message of 6 on your Westpac device means: Refer to Customer. We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Westpac and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Westpac POS Response Code 6

In this article, we’ll look at why you’re seeing the code 6 on your Westpac terminal and the next steps you can take.

What is a Response Code 6?

The response code 6 from Westpac means that the merchant should refer to the customer for further action. This could be because there might be an issue with the customer’s account, such as insufficient funds, incorrect BSB and account number, or if their account does not allow direct debit transactions. The merchant should contact the customer to clarify these matters.

In simple terms, if a merchant receives response code 6 from Westpac, it means they should reach out to the customer. They need to check if the customer has enough money in their account, if the account details provided are correct, and if the customer’s account allows direct debit transactions. By contacting the customer, the merchant can resolve any potential issues and ensure a successful transaction.

What do I do?

When a POS operator sees Response Code 6, which means “Refer to Customer,” the next steps they should take are as follows:

1. Contact the customer to determine if they have enough funds in their account.
2. Verify if the BSB (Bank-State-Branch) and account number provided are correct.
3. Check if the customer’s account allows direct debit transactions.
4. If any of these factors are not in order, inform the customer and ask for the necessary corrections or permissions.
5. If everything seems fine, advise the customer to contact their bank for further assistance.
6. It is important to note that this is a soft decline, meaning the transaction can still be approved after resolving the issues with the customer.

By following these steps, the POS operator can ensure a smooth transaction process and address any potential issues promptly.

Official Website

If you need more information on how to deal with a response code of 6 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

Category: Tag: