Westpac POS Code 60

A POS message of 60 on your Westpac device means: Card acceptor contact acquirer. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 60

In this article, we’ll look at why you’re seeing the code 60 on your Westpac terminal and the next steps you can take.

What is a Response Code 60?

The response code 60 from Westpac means that the merchant needs to contact the card acquirer. This could be because there is an issue with the payment transaction that needs to be resolved. It is not a soft decline, which means that the card was not declined due to insufficient funds or other common reasons. There are no additional reasons provided by the merchant for this response code.

In simple terms, when a customer tries to make a payment using their card at a merchant that uses Westpac as their payment processor, and they receive response code 60, it means that the merchant needs to get in touch with the company that issued the card. This is because there might be a problem with the payment that needs to be sorted out. It is not a soft decline, which usually happens when there is not enough money in the customer’s account. The merchant has not given any other reasons for this response code.

What do I do?

When a POS operator sees Response Code 60, it means that they need to contact the acquirer of the card acceptor, which in this case is Westpac. The operator should reach out to Westpac to get further instructions or information about the transaction. There is no soft decline option available for this response code, so the operator cannot proceed with the transaction without contacting the acquirer. Additionally, there are no additional reasons provided for this response code, so the operator should focus on contacting Westpac to resolve the issue and get guidance on how to proceed with the transaction.

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If you need more information on how to deal with a response code of 60 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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