Westpac POS Code 66

A POS message of 66 on your Westpac device means: Card acceptor call acquirers security department. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 66

In this article, we’ll look at why you’re seeing the code 66 on your Westpac terminal and the next steps you can take.

What is a Response Code 66?

The response code 66 from Westpac means that the merchant should contact the security department of the acquiring bank to verify the card’s authenticity. This code is usually given when there is a suspicion of fraudulent activity or when the security of the transaction is in question. It is important for the merchant to call the acquirer’s security department to ensure the safety of the transaction and protect both the customer and the merchant from potential fraud.

In simple terms, if a merchant receives response code 66 from Westpac, it means they need to call the bank’s security department to check if the card being used is genuine. This code is used when there are concerns about the transaction’s security or if there is a suspicion of fraud. The merchant should make this call to protect themselves and the customer from any potential fraudulent activity. There are no additional reasons mentioned for this response code, so the merchant should focus on contacting the security department for further instructions.

What do I do?

When the POS operator sees Response Code 66 from Westpac, it means they need to call the acquirer’s security department. They should contact the security department to get more information about the transaction and to ensure the card being used is secure. There is no soft decline option available for this response code, so the operator must take immediate action by calling the security department. There are no additional reasons provided, so the operator should focus on contacting the security department as soon as possible to resolve the issue and ensure the transaction is secure.

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If you need more information on how to deal with a response code of 66 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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