Westpac POS Code 67

A POS message of 67 on your Westpac device means: Hard capture (requires that card be picked up at ATM). We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 67

In this article, we’ll look at why you’re seeing the code 67 on your Westpac terminal and the next steps you can take.

What is a Response Code 67?

The response code 67 from Westpac means that the card used for the transaction needs to be picked up at an ATM. This is known as a “hard capture” because the card cannot be used again until it is physically retrieved from the ATM. There is no information provided about a “soft decline,” which usually refers to a temporary issue that can be resolved and the transaction can be retried. In this case, there are no other reasons given for the merchant to decline the transaction.

In simple terms, if you receive a response code 67 from Westpac, it means that you need to go to an ATM to retrieve your card. You won’t be able to use the card for any further transactions until you physically pick it up. There is no mention of any temporary issues that can be resolved, so it’s important to retrieve your card as soon as possible to avoid any further inconvenience.

What do I do?

When the POS operator sees Response Code 67, which means “hard capture,” they should take the following steps:

1. Inform the customer that their card has been declined and needs to be picked up at an ATM.
2. Advise the customer to contact their bank or card issuer for further assistance.
3. Suggest alternative payment methods, such as cash or another card, if available.
4. Ensure the customer’s privacy and security by handling the situation discreetly.
5. If necessary, provide any necessary documentation or receipts to the customer for their records.
6. Follow any additional instructions or guidelines provided by the merchant or payment processor.
7. Document the incident for future reference and to assist with any potential investigations or disputes.

Remember, it is important to remain calm and professional while assisting the customer and resolving the issue.

Official Website

If you need more information on how to deal with a response code of 67 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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