Westpac POS Code 68

A POS message of 68 on your Westpac device means: Response received too late. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 68

In this article, we’ll look at why you’re seeing the code 68 on your Westpac terminal and the next steps you can take.

What is a Response Code 68?

The response code 68 from Westpac means that the response from the merchant was received too late. This could happen when the merchant takes too long to respond to a transaction request. It is considered a soft decline, which means that the transaction can still be approved if the merchant takes appropriate action. There are no additional reasons provided for this response code, indicating that the delay in response is the main factor for this particular decline.

In simple terms, if a merchant using Westpac as their payment processor takes too much time to respond to a transaction request, they may receive a response code 68. This means that the response was received too late, and the transaction may be declined. However, it is not a definitive decline, as the merchant can still take necessary steps to get the transaction approved. It is important for the merchant to promptly respond to transaction requests to avoid this response code and ensure smooth payment processing.

What do I do?

When a POS operator sees Response Code 68, which means “Response received too late” from Westpac, the next steps should be taken. First, the operator should check if the transaction was declined or not. If it was a soft decline, meaning the transaction can still be approved, the operator should try resending the transaction. However, if the transaction was declined and there are no additional reasons provided, the operator should inform the customer about the issue and suggest alternative payment methods. It is important to ensure that the customer is aware of the declined transaction and to provide assistance in finding a suitable solution.

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If you need more information on how to deal with a response code of 68 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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