Westpac POS Code 69-74

A POS message of 69-74 on your Westpac device means: Reserved for ISO use. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code 69-74

In this article, we’ll look at why you’re seeing the code 69-74 on your Westpac terminal and the next steps you can take.

What is a Response Code 69-74?

The response code 69-74 for Westpac means that it is reserved for ISO use. This code is not specifically related to a soft decline, which means that it does not indicate a temporary issue that can be resolved. There are no additional reasons provided for this merchant, which suggests that there are no specific explanations or circumstances related to this response code.

In simple terms, this response code is used by Westpac for internal purposes and is not directly linked to a soft decline. It does not provide any further reasons or explanations for the merchant.

What do I do?

When the POS operator sees Response Code 69-74, which means it is reserved for ISO use, they should take the following steps:

1. Check if there is any additional information or error message displayed on the POS terminal.
2. Contact the merchant’s support team or Westpac customer service to inquire about the specific issue.
3. Provide the Response Code and any other relevant details to the support team for further investigation.
4. Follow any instructions or guidance provided by the support team to resolve the issue.
5. If necessary, escalate the issue to higher-level support or management for a resolution.
6. Document the Response Code and any actions taken for future reference or reporting purposes.

It is important for the POS operator to communicate effectively with the support team and follow their guidance to resolve the issue efficiently.

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If you need more information on how to deal with a response code of 69-74 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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