Westpac POS Code C

A POS message of C on your Westpac device means: WBC Exception Processing – Cancelled. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code C

In this article, we’ll look at why you’re seeing the code C on your Westpac terminal and the next steps you can take.

What is a Response Code C?

The response code C from Westpac means that there is an exception in the processing of the transaction and it has been cancelled. This could be due to various reasons, such as an issue with the merchant’s account or a problem with the transaction itself. It is not considered a soft decline, which means that the transaction cannot be retried or approved later. There are no additional reasons provided for this response code, indicating that the cancellation is likely due to internal processes or technical difficulties.

In simple terms, when a merchant receives the response code C from Westpac, it means that there was a problem with the transaction and it had to be cancelled. This could be because of an issue with the merchant’s account or some other technical glitch. Unlike a soft decline, which allows for the transaction to be retried or approved later, a cancellation means that the transaction cannot proceed. The response code C does not provide any further reasons for the cancellation, suggesting that it is likely due to internal processes or technical difficulties within Westpac.

What do I do?

When the POS operator sees Response Code C, which stands for WBC Exception Processing – Cancelled, they should take the following steps:

1. Inform the customer that their transaction has been cancelled.
2. Check if there are any specific instructions from Westpac regarding this response code.
3. If there are no additional reasons provided, it means that the cancellation was not due to any specific issue.
4. Advise the customer to contact their bank or Westpac for further clarification or assistance.
5. If the customer insists on completing the transaction, suggest trying an alternative payment method or card.
6. Document the response code and any relevant details for future reference or reporting purposes.
7. Ensure that the customer is satisfied with the resolution and offer any necessary support or assistance.

Official Website

If you need more information on how to deal with a response code of C showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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