A POS message of CANCELLED on your Westpac device means: Customer cancellation. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code CANCELLED

In this article, we’ll look at why you’re seeing the code CANCELLED on your Westpac terminal and the next steps you can take.

What is a Response Code CANCELLED?

The response code “CANCELLED” from Westpac means that the customer has chosen to cancel their transaction. This could happen if the customer changes their mind or decides not to proceed with the purchase. It is a way for the customer to reverse the transaction and not go through with the payment. This response code is used when a user “voids” a transaction through the QuickStream interface or REST API, which means they are essentially reversing the transaction.

There are no additional reasons for this merchant as the response code “CANCELLED” already covers the main reason for the customer cancellation. This code is specifically used when a customer decides to cancel their transaction, and it is returned when a user voids the transaction through the QuickStream interface or REST API. It is important for merchants to understand this response code so they can properly handle and process customer cancellations.

What do I do?

When the POS operator sees the Response Code “CANCELLED” from Westpac, it means that the customer has cancelled the transaction. There is no soft decline associated with this code. This code is returned when a user “voids” a transaction through the QuickStream interface or REST API, which essentially means that a reversal is performed.

The next steps for the POS operator would be to inform the customer about the cancellation and ask if they would like to proceed with a different transaction or if there is anything else they can assist with. The operator should also ensure that the transaction is properly voided in the system and that any necessary adjustments are made to the customer’s account or records.

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If you need more information on how to deal with a response code of CANCELLED showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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