Westpac POS Code D

A POS message of D on your Westpac device means: WBC Exception Processing – Recalled. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code D

In this article, we’ll look at why you’re seeing the code D on your Westpac terminal and the next steps you can take.

What is a Response Code D?

The response code D for Westpac means that there is an exception processing for WBC (Westpac Banking Corporation) and the transaction has been recalled. This means that there might be an issue or problem with the transaction that needs to be resolved. The soft decline is not applicable in this case, which means that the decline of the transaction is not due to a temporary issue. There are no additional reasons provided for this response code, indicating that the specific details or reasons for the exception processing and recall are not specified.

In simple terms, this response code suggests that there is a problem with the transaction that Westpac is trying to resolve. It could be due to an error or issue with the banking system or the transaction itself. The decline of the transaction is not temporary, and there are no further explanations given for the specific reasons behind the exception processing and recall.

What do I do?

When the POS operator sees Response Code D, which stands for WBC Exception Processing – Recalled, they should take the following steps:

1. Contact the merchant’s bank, Westpac, to inform them about the response code.
2. Inquire about the reason for the recall and ask for any necessary actions to resolve the issue.
3. Follow the instructions provided by Westpac to rectify the situation.
4. If there is a soft decline associated with this response code, it means that the transaction cannot be approved at the moment. The operator should inform the customer and suggest alternative payment methods.
5. If there are no additional reasons mentioned, it implies that the recall is the primary issue to address.
6. The operator should document all the relevant information and keep a record of the communication with Westpac for future reference.
7. Once the issue is resolved, the operator can attempt the transaction again.

Official Website

If you need more information on how to deal with a response code of D showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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