Westpac POS Code N1

A POS message of N1 on your Westpac device means: Unknown Error (NZ Only). We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Westpac and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Westpac POS Response Code N1

In this article, we’ll look at why you’re seeing the code N1 on your Westpac terminal and the next steps you can take.

What is a Response Code N1?

The response code N1 from Westpac means that there was an unknown error specific to New Zealand. It indicates that there was an issue with the transaction, but the exact reason for the error is not specified. This response code does not have a soft decline option, which means that the transaction cannot be retried immediately. Additionally, there are no additional reasons provided by the merchant for this error.

In simple terms, if you encounter the N1 response code from Westpac, it means that there was a problem with your transaction, but the exact cause is not known. This error is specific to transactions in New Zealand. Unfortunately, there is no option to try the transaction again right away. The merchant, Westpac, does not provide any further information about why this error occurred.

What do I do?

When the POS operator sees Response Code N1, which stands for Unknown Error (NZ Only), they should take the following steps:

1. Check if the transaction was successful or declined.
2. If the transaction was declined, inform the customer about the issue.
3. Contact Westpac, the merchant, to inquire about the specific error and seek assistance.
4. Provide any necessary information or details about the transaction to Westpac.
5. Follow any instructions or recommendations given by Westpac to resolve the error.
6. If the transaction was successful, ensure that the customer receives their receipt and complete the sale.
7. Keep a record of the Response Code and any actions taken for future reference.

Remember, if there are any additional reasons or soft decline associated with the Response Code, they should be considered and addressed accordingly.

Official Website

If you need more information on how to deal with a response code of N1 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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