Westpac POS Code N3

A POS message of N3 on your Westpac device means: No Reply from Bank (NZ Only). We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code N3

In this article, we’ll look at why you’re seeing the code N3 on your Westpac terminal and the next steps you can take.

What is a Response Code N3?

The response code N3 from Westpac means that there was no reply from the bank, but this is applicable only in New Zealand. It indicates that the transaction could not be processed because the bank did not provide a response. There is no soft decline associated with this response code, which means that the transaction cannot be retried or approved later. Additionally, there are no other reasons provided by the merchant for this response code.

In simple terms, if you are using Westpac as your bank in New Zealand and you receive the response code N3, it means that the bank did not respond to the transaction request. This could be due to various reasons, such as technical issues or connectivity problems. Unfortunately, there is no way to retry or approve the transaction later if you encounter this response code. The merchant does not provide any additional reasons for this response code, so it is important to contact your bank or the merchant directly for further assistance.

What do I do?

When the POS operator sees the Response Code N3, which means “No Reply from Bank (NZ Only)” for the Westpac merchant, they should take the following steps:

1. Check the internet connection to ensure it is working properly.
2. Verify that the payment terminal is properly connected to the bank’s network.
3. If the connection is fine, try processing the transaction again.
4. If the issue persists, contact the bank’s customer support to inquire about any ongoing technical issues.
5. If the bank confirms that there are no technical issues, advise the customer to use an alternative payment method or try again later.
6. Document the Response Code and any relevant details for future reference or troubleshooting purposes.

It is important to resolve the issue promptly to ensure a smooth payment process for the customer.

Official Website

If you need more information on how to deal with a response code of N3 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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