Westpac POS Code N8

A POS message of N8 on your Westpac device means: Transaction Type Not Supported (NZ Only). We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code N8

In this article, we’ll look at why you’re seeing the code N8 on your Westpac terminal and the next steps you can take.

What is a Response Code N8?

The response code N8 from Westpac means that the transaction type is not supported, but this is applicable only in New Zealand. It indicates that the merchant cannot process the transaction because the type of transaction requested is not compatible with their system or services. This could be due to various reasons such as the merchant not offering that particular type of transaction or not having the necessary infrastructure to support it. There are no additional reasons provided for this response code, meaning that the lack of support for the transaction type is the main and only reason for the decline.

What do I do?

When the POS operator sees Response Code N8 from Westpac, it means that the transaction type is not supported in New Zealand. The next steps the operator should take are to inform the customer that the transaction cannot be processed due to this reason. They should suggest alternative payment methods or ask the customer if they have another card to use. If the customer does not have another card or alternative payment method, the operator should apologize for the inconvenience and offer assistance in any other way possible. It is important for the operator to remain polite and helpful throughout the interaction.

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If you need more information on how to deal with a response code of N8 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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