Westpac POS Code ND

A POS message of ND on your Westpac device means: Deferred Transaction (NZ Only). We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code ND

In this article, we’ll look at why you’re seeing the code ND on your Westpac terminal and the next steps you can take.

What is a Response Code ND?

The response code “ND” from Westpac means that the transaction has been deferred, but this is applicable only in New Zealand. It indicates that the payment cannot be processed immediately and may need to be completed at a later time. There is no soft decline associated with this response code, meaning that the transaction is not declined due to temporary issues or insufficient funds. Furthermore, there are no additional reasons provided by the merchant for this response code.

In simpler terms, if you see the response code “ND” from Westpac, it means that the payment you made cannot be completed right away. This is specific to transactions in New Zealand. It does not indicate a decline due to temporary problems or lack of money. The merchant, Westpac, has not given any other reasons for this response code.

What do I do?

When a POS operator sees the Response Code “ND” from Westpac, it means that the transaction has been deferred. This response code is specific to transactions in New Zealand only. In this case, there is no soft decline, which means that the transaction cannot be approved after further verification. Additionally, there are no additional reasons provided for the deferral.

The next steps the POS operator should take are to inform the customer that the transaction has been deferred and cannot be approved at the moment. They should advise the customer to contact their bank or financial institution for further assistance. The POS operator should also ensure that the customer’s payment information is secure and not compromised during the deferral process.

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If you need more information on how to deal with a response code of ND showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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