Westpac POS Code NP

A POS message of NP on your Westpac device means: Transaction is Pending (NZ Only). We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code NP

In this article, we’ll look at why you’re seeing the code NP on your Westpac terminal and the next steps you can take.

What is a Response Code NP?

The response code “NP” from Westpac means that the transaction is pending, but this is applicable only in New Zealand. It indicates that the payment has not been completed yet and is still in progress. There is no soft decline associated with this response code, which means that the transaction has not been rejected due to any temporary issues or errors. Furthermore, there are no additional reasons provided by the merchant for this response code, implying that there are no specific explanations or circumstances related to the pending transaction.

In simple terms, if you see the response code “NP” from Westpac, it means that your payment is still being processed and has not been finalized yet. This code is only applicable in New Zealand. There is no soft decline associated with it, so the transaction has not been rejected due to any temporary problems. The merchant, Westpac, does not provide any additional reasons for this response code, indicating that there are no specific explanations or circumstances related to the pending transaction.

What do I do?

When the POS operator sees the Response Code “NP” from Westpac, it means that the transaction is pending, but this is applicable only in New Zealand. In this case, there is no soft decline, which means that the transaction was not declined due to any technical issues or errors. Additionally, there are no other reasons provided for the pending status.

To proceed, the POS operator should wait for further instructions or clarification from Westpac regarding the pending transaction. They should not attempt to process the transaction again or take any further action until they receive guidance from the bank. It is important to follow the bank’s instructions to ensure a successful completion of the transaction.

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If you need more information on how to deal with a response code of NP showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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