Westpac POS Code NT

A POS message of NT on your Westpac device means: Address Verification Failed (NZ Only). We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code NT

In this article, we’ll look at why you’re seeing the code NT on your Westpac terminal and the next steps you can take.

What is a Response Code NT?

The response code “NT” from Westpac means that the address verification for the transaction has failed, but this is applicable only for transactions made in New Zealand. It indicates that the address provided by the customer does not match the address associated with the credit card being used. This response code does not result in a soft decline, which means that the transaction will not be automatically declined due to this reason. There are no other additional reasons provided by Westpac for this response code.

In simple terms, if you are using a Westpac card in New Zealand and the address you provide during a transaction does not match the address linked to your card, you will receive the response code “NT.” This means that the transaction cannot be verified and may not be approved. However, this response code does not automatically decline the transaction, giving you a chance to correct the address or provide additional information. Westpac does not provide any other reasons for this response code, so it is important to ensure that the address you provide matches the one associated with your card to avoid any issues.

What do I do?

When the POS operator sees the Response Code “NT” from Westpac, it means that the address verification for the transaction has failed. This is specific to transactions in New Zealand only. The operator should take the following steps:

1. Verify that the customer’s address matches the one provided during the transaction.
2. If the address is incorrect, ask the customer to provide the correct address.
3. If the address is correct, inform the customer that the transaction has been declined due to address verification failure.
4. Advise the customer to contact their bank or card issuer to resolve the issue.
5. Offer alternative payment methods if available, such as cash or another card.
6. Ensure that the customer’s personal information is handled securely and confidentially throughout the process.

Remember, soft decline and additional reasons are not applicable in this case.

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If you need more information on how to deal with a response code of NT showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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