Westpac POS Code NU

A POS message of NU on your Westpac device means: Card Security Code Failed (NZ Only). We’ve outlined more details on what to do when you see this code below.

If you’ve been having a few issues with Westpac and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.

Fix Westpac POS Response Code NU

In this article, we’ll look at why you’re seeing the code NU on your Westpac terminal and the next steps you can take.

What is a Response Code NU?

The response code “NU” from Westpac means that the card security code entered by the customer has failed. This response code is specific to New Zealand only. It indicates that the security code provided by the customer does not match the one associated with the card. This could be due to a typing error or the customer providing an incorrect security code. The transaction is considered a soft decline, which means that the customer can try again with the correct security code.

There are no additional reasons provided by Westpac for this response code. This means that the only reason for the card security code failure is that it does not match the one associated with the card. It is important for customers to double-check and enter the correct security code to ensure a successful transaction.

What do I do?

When the POS operator sees the Response Code NU, which means that the Card Security Code has failed for a Westpac merchant in New Zealand, they should take the following steps:

1. Verify that the customer has entered the correct Card Security Code.
2. Ask the customer to re-enter the Card Security Code.
3. If the issue persists, advise the customer to contact their bank or card issuer for assistance.
4. If the customer insists that the code is correct, suggest trying an alternative payment method or card.
5. If none of the above steps resolve the issue, inform the customer that the transaction cannot be completed and apologize for the inconvenience.

Remember to handle the situation politely and professionally, ensuring the customer’s privacy and security throughout the process.

Official Website

If you need more information on how to deal with a response code of NU showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

Category: Tag: