Westpac POS Code NV

A POS message of NV on your Westpac device means: Address Verification and Card Security Code Failed (NZ Only). We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code NV

In this article, we’ll look at why you’re seeing the code NV on your Westpac terminal and the next steps you can take.

What is a Response Code NV?

The response code “NV” from Westpac means that the address verification and card security code for the transaction have failed. This response code is applicable only in New Zealand. It indicates that the information provided by the customer does not match the address associated with the card or the security code provided is incorrect. This could be due to a mistake in entering the address or security code, or it could be an indication of potential fraud. There are no additional reasons provided by the merchant for this response code.

In simple terms, if you receive the response code “NV” from Westpac, it means that the address and card security code provided during the transaction did not match the records. This could be because the customer made a mistake while entering the information or it could be a sign of possible fraudulent activity. The merchant does not provide any other reasons for this response code, so it is important to double-check the information provided and contact the customer if necessary to ensure the transaction is legitimate.

What do I do?

When a POS operator sees the Response Code “NV” from Westpac, it means that the address verification and card security code have failed for a transaction in New Zealand. The next steps the operator should take are to inform the customer about the issue and ask them to verify their address and card security code. If the customer is unable to provide the correct information, the operator should decline the transaction. It is important to note that this response code does not have a soft decline option, meaning the transaction cannot be approved even if the operator chooses to proceed. There are no additional reasons provided for this response code, so the operator should focus on addressing the address verification and card security code failure.

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If you need more information on how to deal with a response code of NV showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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