Westpac POS Code Q1

A POS message of Q1 on your Westpac device means: Unknown Buyer. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code Q1

In this article, we’ll look at why you’re seeing the code Q1 on your Westpac terminal and the next steps you can take.

What is a Response Code Q1?

The response code Q1 from Westpac means that the buyer is unknown. This could indicate that the buyer’s information is not recognized or verified by the bank. In simple terms, it means that the bank is unable to confirm the identity or validity of the buyer. There is no soft decline option available for this response code, which means that the transaction cannot be processed further. Additionally, there are no other reasons provided by the merchant for this response code, suggesting that the lack of buyer information is the main cause for the unknown status.

What do I do?

When the POS operator sees Response Code Q1, which stands for “Unknown Buyer” from Westpac, they should take the following steps:

1. Verify the buyer’s identity: Ask for identification or any other proof to confirm the buyer’s identity.
2. Contact the merchant’s support team: Reach out to Westpac’s support team to inquire about the specific reason for the unknown buyer response code.
3. Follow the instructions provided: If the support team provides any guidance or further steps to take, make sure to follow them accordingly.
4. Consider alternative payment methods: If the buyer’s identity cannot be confirmed or the issue persists, suggest alternative payment methods or ask for a different form of payment.
5. Document the incident: Keep a record of the response code, any actions taken, and any communication with the support team for future reference or dispute resolution.

It is important to address response code Q1 promptly to ensure the security and legitimacy of the transaction.

Official Website

If you need more information on how to deal with a response code of Q1 showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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