Westpac POS Code QH

A POS message of QH on your Westpac device means: Unknown Customer Username. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code QH

In this article, we’ll look at why you’re seeing the code QH on your Westpac terminal and the next steps you can take.

What is a Response Code QH?

The response code QH from Westpac means that the customer’s username is unknown. This could happen if the customer has entered an incorrect username or if they are not registered with the bank. It is a soft decline, which means that the transaction is not immediately declined, but further verification is required. There are no additional reasons provided by the merchant for this response code.

In simple terms, if you try to make a transaction with Westpac and receive the response code QH, it means that the username you entered is not recognized by the bank. This could be because you made a mistake while entering the username or because you are not a registered customer. The transaction is not immediately declined, but you will need to provide further information or contact the bank for verification. The merchant does not provide any other reasons for this response code, so it is important to double-check the username you entered and ensure that you are a registered customer with Westpac.

What do I do?

When the POS operator sees the Response Code “QH” from Westpac, it means that the customer’s username is unknown. The next steps the operator should take are to inform the customer about the issue and ask them to provide their correct username. They should also check if there are any typos or errors in the username entered. If the customer is unable to provide the correct username or if there are no errors, the operator should advise the customer to contact Westpac’s customer support for further assistance. It is important to note that there are no additional reasons or soft decline associated with this Response Code.

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If you need more information on how to deal with a response code of QH showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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