Westpac POS Code QI

A POS message of QI on your Westpac device means: Transaction incomplete – contact Westpac to confirm reconciliation. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code QI

In this article, we’ll look at why you’re seeing the code QI on your Westpac terminal and the next steps you can take.

What is a Response Code QI?

The response code “QI” from Westpac means that the transaction was not completed successfully. The merchant needs to contact Westpac to confirm the reconciliation of the transaction. This response is considered a “soft decline,” which means that the transaction can potentially be completed after resolving the issue. One possible reason for this response code is that the request message was sent to the QuickStream server, but no response was received within the expected time limit. This could be due to technical issues or communication problems between the merchant and Westpac’s server. It is important for the merchant to reach out to Westpac to resolve the issue and ensure that the transaction is properly reconciled.

What do I do?

When the POS operator sees the Response Code “QI” from Westpac, it means that the transaction is incomplete. The operator should contact Westpac to confirm reconciliation. This is a soft decline, which means that the transaction can still be approved if the issue is resolved. The additional reason for this code is that the request message was sent to the QuickStream server, but no response was received within the timeout period. To resolve this, the operator should reach out to Westpac for further assistance and guidance on how to proceed with the transaction.

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If you need more information on how to deal with a response code of QI showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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