Westpac POS Code QN

A POS message of QN on your Westpac device means: Configuration Error. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code QN

In this article, we’ll look at why you’re seeing the code QN on your Westpac terminal and the next steps you can take.

What is a Response Code QN?

The response code “QN” from Westpac means that there is a configuration error with the transaction. This could be due to a mistake in the settings or setup of the payment system. It indicates that there is an issue with the way the transaction is being processed, which may prevent it from being completed successfully. There is no soft decline option available for this response code, meaning that the transaction cannot be retried or approved with any adjustments. Additionally, there are no other specific reasons provided for this response code, suggesting that the configuration error is the main and only reason for the decline.

In simple terms, if a merchant receives the response code “QN” from Westpac, it means that there is a problem with the way the transaction is set up. This could be due to an error in the payment system’s configuration, which may prevent the transaction from going through. Unfortunately, there is no option to try again or make any changes to get the transaction approved. The merchant will need to review and fix the configuration error to ensure successful transactions in the future.

What do I do?

When the POS operator sees the Response Code “QN” from Westpac, it means there is a configuration error. The next steps they should take are to check the settings and configuration of the payment system to ensure everything is set up correctly. They should also verify that the merchant account with Westpac is active and in good standing. If there are any doubts or issues, they should contact Westpac’s customer support for assistance. It is important to resolve the configuration error promptly to avoid any further payment processing problems. There are no additional reasons or soft declines associated with this Response Code.

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If you need more information on how to deal with a response code of QN showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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