Westpac POS Code QT

A POS message of QT on your Westpac device means: Invalid currency. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code QT

In this article, we’ll look at why you’re seeing the code QT on your Westpac terminal and the next steps you can take.

What is a Response Code QT?

The response code QT from Westpac means that the currency used for the transaction is not valid. This means that the merchant cannot accept the payment in the currency provided. There is no soft decline option available for this response code, which means that the transaction cannot be processed at all. There are no additional reasons given for this merchant, so it is likely that the invalid currency is the only reason for the decline.

In simple terms, if you try to make a payment using a currency that is not accepted by Westpac, you will receive the response code QT. This means that the transaction cannot go through and the merchant cannot accept your payment. There is no way for the merchant to override this decline, so you will need to use a different currency or payment method if you want to complete the transaction.

What do I do?

When the POS operator sees the Response Code “QT” from Westpac, it means that the currency used for the transaction is invalid. The next steps the operator should take are as follows:

1. Inform the customer about the issue with the currency used.
2. Ask the customer to provide a valid currency for the transaction.
3. If the customer is unable to provide a valid currency, suggest alternative payment methods such as credit card or another accepted currency.
4. If the customer agrees to use an alternative payment method, process the transaction accordingly.
5. If the customer cannot or does not want to proceed with the transaction, apologize for the inconvenience and offer assistance with any other inquiries or concerns they may have.
6. Document the Response Code and the steps taken for future reference or reporting purposes.

Official Website

If you need more information on how to deal with a response code of QT showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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