Westpac POS Code QU

A POS message of QU on your Westpac device means: Unknown Customer IP Address. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code QU

In this article, we’ll look at why you’re seeing the code QU on your Westpac terminal and the next steps you can take.

What is a Response Code QU?

The response code “QU” from Westpac means that the customer’s IP address is unknown. This could indicate that the customer’s location or identity cannot be verified through their IP address. It is not a soft decline, which means that the transaction is not automatically declined, but further verification may be required. There are no additional reasons provided by the merchant for this response code.

In simple terms, when a customer tries to make a transaction, Westpac, the merchant, may not be able to determine their location or identity based on their IP address. This could be due to various reasons, such as technical issues or the customer using a virtual private network (VPN). It doesn’t automatically decline the transaction, but the merchant may need to take additional steps to verify the customer’s information before approving the transaction. The merchant hasn’t provided any other reasons for this response code, so it’s solely related to the unknown customer IP address.

What do I do?

When the POS operator sees the response code “QU” from Westpac, it means that the customer’s IP address is unknown. In this case, the operator should take the following steps:

1. Verify that the customer’s IP address is correct and not blocked or flagged for any reason.
2. Check if there are any technical issues with the payment system or network connectivity.
3. Contact the customer to confirm their identity and gather more information about their IP address.
4. If the issue persists, escalate it to the technical support team or the bank for further investigation.
5. Ensure that all other payment details are correct and there are no additional reasons for the decline.
6. If necessary, try processing the payment again after resolving any potential issues.

It is important to address this response code promptly to ensure a smooth payment process for the customer.

Official Website

If you need more information on how to deal with a response code of QU showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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