Westpac POS Code QV

A POS message of QV on your Westpac device means: Invalid Capture Order Number specified for Refund, Refund amount exceeds capture amount, or Previous capture was not approved. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code QV

In this article, we’ll look at why you’re seeing the code QV on your Westpac terminal and the next steps you can take.

What is a Response Code QV?

The response code “QV” from Westpac means that the refund request made by the merchant is invalid. This could be because the capture order number provided for the refund is incorrect, the refund amount is higher than the captured amount, or the previous capture transaction was not approved. In simple terms, it means that the merchant cannot process the refund due to these reasons. There is no soft decline option available for this response code, and there are no other additional reasons mentioned.

In summary, if a merchant receives the response code “QV” from Westpac, it means that they cannot proceed with the refund request. This could be due to an incorrect capture order number, refund amount exceeding the captured amount, or a previous capture transaction not being approved. The merchant should review the details provided and make the necessary corrections or contact Westpac for further assistance.

What do I do?

When the POS operator sees the Response Code “QV” from Westpac, it means that there is an issue with the refund process. The operator should take the following steps:

1. Check if the capture order number specified for the refund is valid. If it is not, they should correct it.
2. Verify if the refund amount exceeds the capture amount. If it does, they should adjust the refund amount accordingly.
3. Confirm if the previous capture was approved. If it was not, they should investigate the reason for the decline and resolve it before proceeding with the refund.
4. If the response code indicates a soft decline, it means that the transaction cannot be retried, so the operator should not attempt to process the refund again.
5. Lastly, if there are no additional reasons provided, the operator does not need to take any further action related to the response code.

It is important for the operator to address these issues to ensure a successful refund transaction.

Official Website

If you need more information on how to deal with a response code of QV showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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