Westpac POS Code RA

A POS message of RA on your Westpac device means: response text varies depending on reason for rejection. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code RA

In this article, we’ll look at why you’re seeing the code RA on your Westpac terminal and the next steps you can take.

What is a Response Code RA?

The response code “RA” from Westpac means that the response text will vary depending on the reason for rejection. This means that the specific explanation for the rejection will be provided in the response text. There is no soft decline option available for this response code. Additionally, there are no other additional reasons given by the merchant for this response code.

In simpler terms, when a transaction is declined by Westpac with the response code “RA,” the reason for the rejection will be explained in the response text. This could be due to various reasons, and the specific explanation will be provided. Unlike some other response codes, there is no option for a soft decline, which means the transaction will not be reconsidered. The merchant does not provide any other reasons for this response code, so the rejection is solely based on the specific reason mentioned in the response text.

What do I do?

When the POS operator sees the Response Code “RA” from Westpac, they should take the following steps:

1. Check the response text provided by Westpac to understand the reason for rejection. The response text will vary depending on the specific reason.
2. If the rejection is a soft decline, meaning it can be resolved or retried, there is no specific action needed.
3. If there are no additional reasons mentioned, it means there are no other factors contributing to the rejection.
4. Based on the response text, the operator should communicate with the customer to inform them about the rejection and discuss possible solutions.
5. If necessary, the operator can contact Westpac for further clarification or assistance in resolving the issue.
6. Finally, the operator should document the response code and any relevant information for future reference or reporting purposes.

Official Website

If you need more information on how to deal with a response code of RA showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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