Westpac POS Code RG

A POS message of RG on your Westpac device means: response text varies depending on reason for rejection. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code RG

In this article, we’ll look at why you’re seeing the code RG on your Westpac terminal and the next steps you can take.

What is a Response Code RG?

The response code “RG” from Westpac means that the response text will vary depending on the reason for rejection. This means that the specific message given to the merchant will depend on the specific issue that caused the transaction to be rejected. There is no soft decline option available for this response code, which means that the rejection is final and cannot be overridden or retried.

In simple terms, when a merchant receives the response code “RG” from Westpac, it means that the reason for rejection can be different each time. The specific message explaining the rejection will depend on the specific problem with the transaction. Unlike some other response codes, there is no option for a soft decline, which means that the rejection is permanent and cannot be reversed. Additionally, there are no other additional reasons given for this response code.

What do I do?

When the POS operator sees the Response Code “RG” from Westpac, they should take the following steps:

1. Check the response text provided by Westpac to understand the reason for rejection. The response text will vary depending on the specific reason.
2. If the rejection is a soft decline, meaning it can be resolved or retried, there is no specific action needed.
3. If there are no additional reasons mentioned, it means that the rejection is solely based on the reason provided in the response text.
4. Based on the response text, the operator should take appropriate action, such as informing the customer about the rejection or trying an alternative payment method.
5. If the rejection reason is unclear or requires further assistance, the operator should contact Westpac for clarification or support.

Remember to handle customer communication professionally and assist them in finding a suitable solution for their payment.

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If you need more information on how to deal with a response code of RG showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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