Westpac POS Code RM

A POS message of RM on your Westpac device means: Rejected at the Merchant Server level. We’ve outlined more details on what to do when you see this code below.

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Fix Westpac POS Response Code RM

In this article, we’ll look at why you’re seeing the code RM on your Westpac terminal and the next steps you can take.

What is a Response Code RM?

The response code “RM” from Westpac means that the transaction has been rejected at the merchant server level. This means that the merchant’s server has determined that the transaction cannot be processed. There is no soft decline option available for this response code, which means that the transaction cannot be retried or resubmitted. Additionally, there are no other specific reasons provided for this rejection.

In simple terms, when a merchant receives the response code “RM” from Westpac, it means that the transaction cannot be completed because there is an issue with the merchant’s server. This could be due to technical problems or other issues that prevent the transaction from being processed. Unfortunately, there is no way to fix this issue or try the transaction again. The response code does not provide any further details about why the transaction was rejected.

What do I do?

When the POS operator sees the Response Code “RM” from Westpac, it means that the transaction has been rejected at the Merchant Server level. In this case, there is no soft decline option available, and there are no additional reasons provided for the rejection.

The next steps for the POS operator would be to inform the customer about the rejection and ask them to try another payment method or contact their bank for further assistance. The operator should also check if there are any technical issues with the merchant server or the payment terminal and try to resolve them if possible. If the issue persists, the operator should contact Westpac’s support team or their merchant services provider for further guidance.

Official Website

If you need more information on how to deal with a response code of RM showing on your Westpac terminal, we recommend that you speak to your Westpac Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.

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