A POS message of 13 on your ANZ device means: The transaction is over the refund limit. Call Merchant Services
Support. We’ve outlined more details on what to do when you see this code below.
If you’ve been having a few issues with ANZ and want to see how easy it can be to seamlessly switch providers, speak to one of our POS experts today.
In this article, we’ll look at why you’re seeing the code 13 on your ANZ terminal and the next steps you can take.
The response code 13 for ANZ merchant means that the transaction has exceeded the refund limit. This means that the customer is trying to return or refund an amount that is higher than what is allowed by the merchant. To resolve this issue, the merchant should contact Merchant Services Support. They can provide assistance and guidance on how to handle the transaction and find a suitable solution for the customer.
In simpler terms, when a customer wants to return something they bought from an ANZ merchant, there is a limit on how much money they can get back. If the refund amount is more than this limit, the merchant will see response code 13. To fix this, the merchant needs to get in touch with Merchant Services Support, who can help them figure out what to do next and how to handle the situation.
When a POS operator sees Response Code 13, it means that the transaction has exceeded the refund limit. In this case, the operator should immediately contact Merchant Services Support for assistance. They should provide all relevant details about the transaction and explain the situation. Merchant Services Support will guide them on how to proceed and may provide alternative solutions or options. It is important for the operator to act promptly to resolve the issue and ensure customer satisfaction.
If you need more information on how to deal with a response code of 13 showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.
