A POS message of 55 on your ANZ device means: PIN INCORRECT The customer PIN was keyed incorrectly. Advise the customer to re-enter the PIN.. We’ve outlined more details on what to do when you see this code below.
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In this article, we’ll look at why you’re seeing the code 55 on your ANZ terminal and the next steps you can take.
The response code 55 for ANZ means that the customer has entered their PIN incorrectly. This could be due to a mistake or forgetting the correct PIN. To resolve this issue, the merchant should inform the customer about the incorrect PIN and ask them to try entering it again. It is important to ensure that the customer enters the correct PIN to complete the transaction successfully.
When the POS operator sees Response Code 55, which means “PIN INCORRECT,” they should take the following steps:
1. Inform the customer that their PIN was entered incorrectly.
2. Advise the customer to re-enter their PIN.
3. Make sure the customer is aware that they have another chance to enter the correct PIN.
4. Offer any assistance or guidance the customer may need in re-entering their PIN.
5. Remind the customer to carefully enter their PIN to avoid any further issues.
6. If the customer continues to have trouble with their PIN, suggest alternative payment methods or contacting their bank for further assistance.
7. Ensure that the customer feels supported and comfortable throughout the process.
By following these steps, the POS operator can help the customer resolve the issue of an incorrect PIN and complete the transaction successfully.
If you need more information on how to deal with a response code of 55 showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.
