A POS message of 52 on your ANZ device means: ACCOUNT TYPE ERROR The card is not linked to the account selected, e.g. credit card used on a cheque or savings account.. We’ve outlined more details on what to do when you see this code below.
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In this article, we’ll look at why you’re seeing the code 52 on your ANZ terminal and the next steps you can take.
This response code (52) from ANZ means that there is an error with the account type. It indicates that the card being used is not linked to the account that was selected. For example, if a credit card is used on a cheque or savings account, this response code will be generated.
To resolve this issue, the merchant should ensure that the correct account type is selected when processing the transaction. They should double-check that the card being used is compatible with the chosen account type. If the problem persists, the merchant should contact ANZ for further assistance in resolving the account type error.
When the POS operator sees Response Code 52, which means “ACCOUNT TYPE ERROR,” they should take the following steps:
1. Verify that the customer has selected the correct account type for their card.
2. If the customer has selected the wrong account type, ask them to choose the correct one.
3. If the customer insists that they have selected the correct account type, ask them to try another payment method or card.
4. If the issue persists, advise the customer to contact their bank or card issuer for further assistance.
5. If the customer is unable to resolve the issue, offer alternative payment options or suggest visiting the bank to resolve the account type error.
Remember to remain patient and helpful throughout the process to ensure a positive customer experience.
If you need more information on how to deal with a response code of 52 showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.
