A POS message of 01 on your ANZ device means: CARD ERROR REFER The customer’s card has been invalidated by their bank. Seek another form of payment and refer the cardholder to their bank.. We’ve outlined more details on what to do when you see this code below.
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In this article, we’ll look at why you’re seeing the code 01 on your ANZ terminal and the next steps you can take.
The response code 01 for ANZ means that there is a card error and the customer’s card has been invalidated by their bank. This means that the customer’s bank has made the card unusable for some reason. To resolve this, the merchant should ask the customer to provide an alternative form of payment, such as a different card or cash. Additionally, the merchant should advise the customer to contact their bank to find out why their card has been invalidated and to resolve the issue with their bank directly.
When the POS operator sees the response code “01” which means “CARD ERROR REFER” for the ANZ merchant, they should take the following steps:
1. Inform the customer that there is an issue with their card and it has been invalidated by their bank.
2. Ask the customer to provide an alternative form of payment, such as another card or cash.
3. Advise the customer to contact their bank to resolve the issue with their card.
4. Complete the transaction using the alternative form of payment provided by the customer.
5. Thank the customer for their understanding and apologize for any inconvenience caused.
It is important for the POS operator to handle the situation calmly and professionally, ensuring a smooth and satisfactory experience for the customer.
If you need more information on how to deal with a response code of 01 showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.
