A POS message of 75 on your ANZ device means: PIN ERROR REFER The customer has incorrectly keyed the PIN three times. Seek another form of payment and refer the cardholder to their bank.. We’ve outlined more details on what to do when you see this code below.
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In this article, we’ll look at why you’re seeing the code 75 on your ANZ terminal and the next steps you can take.
The response code 75 for ANZ means that the customer has entered their PIN incorrectly three times. This could be due to a mistake or forgetting their PIN. To resolve this, the merchant should ask the customer to use a different method of payment, such as a different card or cash. Additionally, the merchant should advise the customer to contact their bank for assistance with their PIN. It is important to ensure the customer’s security and prevent any potential fraudulent activity.
When the POS operator sees Response Code 75, which means PIN ERROR REFER, they should take the following steps:
1. Inform the customer that they have incorrectly entered their PIN three times.
2. Ask the customer to provide an alternative form of payment, such as a different card or cash.
3. Advise the customer to contact their bank for further assistance regarding their PIN issue.
4. Ensure that the transaction is canceled or voided on the POS system.
5. Thank the customer for their understanding and apologize for any inconvenience caused.
6. Proceed with the new form of payment provided by the customer to complete the transaction.
It is important for the POS operator to handle the situation calmly and professionally, ensuring the customer’s needs are met while following the necessary security protocols.
If you need more information on how to deal with a response code of 75 showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.
