A POS message of 96 on your ANZ device means: The transaction is unsuccessful. Retry the transaction, and if this fails call Merchant Services Support. We’ve outlined more details on what to do when you see this code below.
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In this article, we’ll look at why you’re seeing the code 96 on your ANZ terminal and the next steps you can take.
The response code 96 for ANZ means that the transaction was not successful. To resolve this issue, the merchant should try to process the transaction again. If the second attempt also fails, it is recommended to contact Merchant Services Support for further assistance.
When the POS operator sees Response Code 96 from ANZ, it means that the transaction was unsuccessful. The next step for the operator is to retry the transaction. If the retry is also unsuccessful, the operator should call Merchant Services Support for assistance. It is important to take these steps to ensure that the transaction is completed successfully and to address any issues that may be causing the failure.
If you need more information on how to deal with a response code of 96 showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.
