A POS message of 91 on your ANZ device means: The transaction is unsuccessful. Retry the transaction, and if this fails call Merchant Services Support. We’ve outlined more details on what to do when you see this code below.
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In this article, we’ll look at why you’re seeing the code 91 on your ANZ terminal and the next steps you can take.
The response code 91 for ANZ means that the transaction was not successful. To resolve this issue, the merchant should try to process the transaction again. If the second attempt also fails, they should contact Merchant Services Support for assistance.
In simpler terms, when a customer tries to make a payment with ANZ and receives response code 91, it means that the payment did not go through. The merchant should try to process the payment again, and if it still doesn’t work, they should reach out to Merchant Services Support for help.
When the POS operator sees Response Code 91 from ANZ, it means that the transaction was unsuccessful. The next step for the operator is to retry the transaction. If the retry also fails, they should call Merchant Services Support for assistance. It is important to ensure that all necessary information is provided to the support team when making the call. They will be able to help troubleshoot the issue and provide guidance on how to proceed. It is crucial to follow these steps to resolve the unsuccessful transaction and ensure a smooth payment process for the customer.
If you need more information on how to deal with a response code of 91 showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.
