A POS message of 12 on your ANZ device means: TRAN NOT ALLOWED The transaction in not allowed. Seek another form of payment.. We’ve outlined more details on what to do when you see this code below.
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In this article, we’ll look at why you’re seeing the code 12 on your ANZ terminal and the next steps you can take.
The response code 12 for ANZ means that the transaction is not allowed. This means that the merchant cannot accept the payment through the current method. In simple terms, the customer’s payment cannot be processed using the chosen form of payment. To resolve this, the merchant should ask the customer to provide an alternative form of payment, such as using a different credit card or paying in cash.
When the POS operator sees Response Code 12, which means “TRAN NOT ALLOWED,” they should take the following steps:
1. Inform the merchant, ANZ, about the response code.
2. Explain to the customer that the transaction is not allowed.
3. Request the customer to provide an alternative form of payment.
4. Offer assistance in finding another payment method if needed.
5. Ensure the customer understands that the current payment method is not accepted.
6. Complete the transaction using the new form of payment provided by the customer.
7. Thank the customer for their cooperation and apologize for any inconvenience caused.
By following these steps, the POS operator can handle Response Code 12 effectively and ensure a smooth payment process for both the merchant and the customer.
If you need more information on how to deal with a response code of 12 showing on your ANZ terminal, we recommend that you speak to your ANZ Bank Account Manager. If you’re looking for help with knowing what POS options are available, get in touch with one of our POS Experts.
